- New items are sold with a 10 day money-back
guarantee (less shipping and handling), except for eBay items,
which are final.
- Items that arrive damaged in transmit will be handled according to terms of insurance carrier, if insurance was bought or was stated as being included in S&H
- In a case where we ship the wrong
product we will pay for return shipping and provide a replacement or, if not available refund.
- Used items are sold "as is" described
- There are no additional guarantees or warrantees
other than what may be provided by the manufacturer of the product.
- We accept American Express, Discover, Visa and MasterCard through PayPal.
- We try to ship within one business day after
receipt of your online order. We will notify you by e-mail if there will
be an exception.
- Shipping is FOB, Cambridge, Mass. We offer
insurance on shipments and will refund to customers full price paid on
goods damaged in shipment once approved by insurance carrier.
- Shipping procedures and carrier vary by type of item. Lower value ground shipments under 2 pounds are generally sent by U.S. Priority Mail. Heavier, high value and larger
items usually go by UPS.
- Guaranteed second day and overnight shipments will
be sent by the appropriate Fed Express or UPS services.
- Please call (617-661-8401) or e-mail for instructions before
returning an order. We cannot be responsible for returns not authorized.